Refund / Returns

Return Policy
Due to the high risk of RHD2 and Encephalitozoon cuniculi we do not allow any items to be returned to our shop. This is to protect our customers. Instead of returning your item you can request a refund if they are faulty. 

Refund Policy
In the unlikely event that you are unhappy with the quality of your order you can request a refund. You have up to 30days after purchase to do this. You can contact us via the contact us form our website. We ask that you send us some photos to be inspected. We can ether refund or resend the order depending on the issue.
If your refund is approved we will initiate a refund. This will be to your original method of payment and this will take place within 14 working days of the refund approval.