FAQ
FAQ
Delivery,
Time to dispatch is currently approx 5-7 Working Daysd and is posted via Royal Mail. All our outter packaging can be recycled
Delivery Cost,
Our postage is £3.99 second class royal mail.
Return Policy
Due to the high risk of RHD2 and Encephalitozoon cuniculi we do not allow any items back into our studio. This is to protect our customers. Instead of returning your item you can request a refund.
Refund Policy
In the unlikely event that you are unhappy with your order you can request a refund. You have up to 30days after purchase to do this. You can contact us via email, Instagram, Facebook or contact us on our website. We ask that you send us some photos to be inspected. We can ether refund or resend the order depending on the issue.
If your refund is approved we will initiate a refund. This will be to your original method of payment and this will take place within 14 working days of the original refund approval.
Refund Policy
In the unlikely event that you are unhappy with your order you can request a refund. You have up to 30days after purchase to do this. You can contact us via email, Instagram, Facebook or contact us on our website. We ask that you send us some photos to be inspected. We can ether refund or resend the order depending on the issue.
If your refund is approved we will initiate a refund. This will be to your original method of payment and this will take place within 14 working days of the original refund approval.
Do You Ship Internationally?
Please message us for more details regarding this.
If you have any other questions we will be more than happy to try and help. Feel free to message us on our website, Facebook page or Instagram.